This Privacy Policy explains how PDVR&Co Pty Ltd (“Human Voice Labs”, “we”, “us”) collects, uses, discloses and protects your personal information when you use the Lyra app and our websites and services (the “Services”). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and — where applicable — the EU/UK GDPR and the California Consumer Privacy Act (CCPA/CPRA).
| Category | Examples | Why |
|---|---|---|
| Account | Email address, name | Create and secure your account |
| Authentication | Apple / Google sign-in identifiers, TOTP status | Sign-in and 2-factor security |
| Billing | Plan, subscription status, transaction IDs (card data handled by Stripe — we never see or store card numbers) | Process payments and manage your plan |
| Usage metadata | Model routed to, token counts, latency, error events — not message content | Operate, secure and improve the Services |
| Support | Emails you send us | Respond to your enquiries |
Your conversation history is stored only to give Lyra memory and recall, with personal identifiers redacted where detected (see PII handling below). You can delete it at any time. We do not sell it, and we do not use it to train third-party models.
We do not sell your personal information, and we do not use your conversation content to train AI models.
We share limited information only with service providers who help us run the Services, under contract and only as needed:
We may also disclose information where required by law.
Subject to applicable law, you may request to access, correct, delete or export your personal information, withdraw consent, or object to/restrict certain processing. EU/UK users have rights under the GDPR; California residents have rights under the CCPA/CPRA, including the right not to be discriminated against for exercising them.
To exercise any right, email raj@humanvoicelabs.com. You can delete all stored memory at any time from within the app, or by request.
We keep account and billing records for as long as your account is active and as required for legal, tax and accounting purposes. Conversation memory is retained until you delete it. Operational logs are retained for a limited period for security and troubleshooting.
We use encryption in transit (TLS), access controls, and least-privilege practices. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard safeguards.
Our infrastructure is in Australia. If you access the Services from outside Australia, your information may be processed in Australia. Where the GDPR applies, transfers are made under appropriate safeguards.
The Services are not directed to children under 16, and we do not knowingly collect their personal information.
We may update this policy from time to time. Material changes will be notified via the app or website. The “last updated” date above reflects the current version.
Questions or complaints: raj@humanvoicelabs.com. If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.